Policies

Refund policy

Fair to you, fair to the work.

Last updated 18 October 2026

Draft for Herman’s review. These terms are a starting point written in plain language, not legal advice. Review them (ideally with a professional) before publishing. Items marked TODO need a decision.

Before we start

If we haven’t started work on your order — in practice, before your materials have arrived and been confirmed — you can cancel for a full refund. Just email us.

If your first concepts are late

We send your first concepts within 24 hours of receiving all materials. If they haven’t arrived within that time plus a 12-hour grace period, you choose: a full refund, or a free extra concept.

Revisions

Two revision rounds and Apple-related technical corrections are included, so we can get the work right. Extra revision rounds after that are $29 each.

Otherwise

We don’t offer refunds for a change of mind. We refund only if the work clearly doesn’t match the brief we agreed. If you think that’s the case, email us and tell us what’s missing.

Your statutory rights

If you buy as a consumer in Norway, the EU or the EEA, you may have a 14-day right of withdrawal for services. Because we start work quickly at your request, you’ll be asked to agree that work can begin within the withdrawal period, and that the right of withdrawal ends once the service has been fully delivered. If you withdraw after work has begun, we may deduct a proportionate amount for work already done. Nothing in this policy limits rights you have under mandatory consumer law. TODO: legal review of withdrawal wording and checkout consent checkbox

How refunds are paid

Refunds go back to the original payment method through Stripe. Depending on your bank, they usually appear within 5–10 business days.

How to ask

Email hello@screenmotive.app with your order email and app name.